The Kenya Revenue Authority (KRA) has issued an advisory to stakeholders announcing that the iTax system had collapsed.

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In a statement, KRA said the outage was occasioned by challenges with their service provider’s infrastructure affecting their Domain Name System (DNS).

“All KRA online services including iTax, ICMS among others are unavailable externally despite being available internally,” read the statement in part.

KRA however said their team is working with the service provider to ensure a quick resolution.

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KRA has been promoting the use of digital channels in service delivery at the onset of the final phase of the tax return filing season which closes on 30th June 2021.

January 1st, 2021 marked the beginning of the tax return filing season for the 2020 year of income.

Once the iTax portal is back online, it can be accessed through https://itax.kra.go.ke

The taxman is encouraging taxpayers to file their returns early in order to avoid the end of June deadline rush.

Over the years, KRA has progressively enhanced taxpayer experience through the implementation of technology.

To this end, the Authority is encouraging taxpayers to download the KRA M-Service App on their phones to enable them to access various services offered by the Authority such as taxpayer registration, filing of returns and payment of taxes.

For submission of returns through iTax, taxpayers with employment income only can use the web-based pre-populated income tax return, labelled ‘ITR for employment income only’.

Individual taxpayers with other income in addition to employment income are required to download the excel income tax return to make their declarations.

Persons who did not earn income in the year 2020 are reminded to file a Nil Return. A Nil Return filing option is also available on the KRA M-Service App.

By Beth Nyaga

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